E*TRADE Equity Edge Online® Platform Rated #1 in Loyalty and Overall Satisfaction for the Seventh Consecutive Year
E*TRADE also saw significant increases in net promoter scores across several key categories, outperforming industry benchmarks
- For the seventh year in a row, Equity Edge Online was rated #1 in Loyalty and Overall Satisfaction.
- For the second year in a row, E*TRADE was rated highest among partial administration plan sponsors in overall satisfaction for brokerage services.
- E*TRADE outpaced industry net promoter scores (NPS) for all categories in which they were eligible, including a 42% increase in NPS for full service administration, a 33% increase in NPS for partial administration and brokerage services, and a 31% increase in NPS for financial reporting.
- E*TRADE also improved their year-over-year standing in Overall Satisfaction with
Full Administrationclients by 6%, to 93% and Overall Satisfaction with Financial Reporting by 2%, to 94%.
- New this year, E*TRADE was recognized for its ease of use for the participant experience on the web and mobile among partial administration plan sponsors.
Additionally, E*TRADE received the highest ratings among stock plan administration systems used for internal recordkeeping in the following categories:
- Overall satisfaction with administration platform (7 years)
- Accuracy of plan reports (6 years)
- Administration platform's ability to support your plan design (6 years)
- Overall satisfaction with product support (6 years)
- Ease of use of reporting system and administration platform (6 years)
- Accurate execution of plan events (6 years)
“We are devoted to delivering leading-edge products and white-glove service for our clients," said
Visit www.etrade.com/equityedgeonline to learn more about our award-winning platform.
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About E*TRADE Financial and Important Notices
The E*TRADE Financial family of companies provides financial services, including trading, investing, banking, and managing employee stock plans. Employee stock plan solutions are offered by E*
In connection with stock plan solutions offered by E*
Group Five LLC is not affiliated with E*
E*TRADE Financial, E*TRADE, and the E*TRADE logo are trademarks or registered trademarks of E*
© 2018 E*
Source: E*TRADE Financial Corporate Services, Inc.